Privacy Policy
Last updated: 26 July 2026
NATUA respects your privacy. This policy explains what personal information we collect through natua.co.nz, why we collect it, how it is used and shared, and the choices available to you.
Information we collect
When you place an order, create an account, contact us or use this website, we may collect your name, email address, phone number, billing and delivery addresses, order details and messages. We may also collect technical information such as your IP address, browser type, device information, cookies and website activity.
Payment card details are processed securely by the payment provider shown at checkout. NATUA does not receive or store your full card number.
How we use your information
- to process, deliver and support your order;
- to communicate with you about purchases, returns or enquiries;
- to prevent fraud and keep the website secure;
- to improve our products, website and customer experience;
- to meet accounting, tax and other legal obligations; and
- to send marketing only where you have chosen to receive it. You can unsubscribe at any time.
Cookies
We use essential cookies to operate the shop, remember your cart and keep checkout secure. We may also use limited analytics or embedded social content to understand website use. You can restrict cookies in your browser, although parts of the shop may then not work correctly.
Who we share information with
We share personal information only where necessary with service providers that help us run the store, including website hosting, payment processing, order delivery, email, security and analytics providers, or where disclosure is required by law. Some providers may process information outside New Zealand. We do not sell your personal information.
Storage and retention
We use reasonable technical and organisational safeguards to protect personal information. Order records are kept only as long as reasonably necessary for customer service, accounting, tax, fraud prevention and legal requirements. No online system can be guaranteed completely secure.
Your rights
You may ask for access to, or correction of, personal information NATUA holds about you. Depending on where you live, you may also have additional privacy rights under local law. To make a request, email natuajewel@gmail.com. We may need to verify your identity before responding.
Contact
For privacy questions, contact NATUA at natuajewel@gmail.com. We may update this policy when our services or legal obligations change; the latest version will always appear on this page.